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Our Commitment to Care
Delaware North’s “Commitment to Care” is a comprehensive program across all subsidiaries to help keep guests and employees safe and slow the spread of COVID-19. We’ve reengineered our operating procedures to minimize contact risk and bolstered hygiene protocols to exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC).
Learn about our new safety standards We have developed a new set of standards and procedures that include:

  • Our facilities undergo rigorous ongoing deep-cleaning and disinfection.
  • ​​​​​​​Masks or other face coverings are required to be worn inside all indoor and public places. This applies to all guests and associates.
  • Ensuring our operating standards uphold current social distancing guidelines as directed by local and state regulators and in compliance with the CDC.
  • Enhanced clearning and sanitization protocols, including hourly and as-needed for all high-touch surfaces.
  • Reduced capacity and limited hours of operation, where appropriate.
  • Most points of sale accept touchless mobile wallet payment options such as Apple Pay, Google Pay and FreedomPay.

Our associates:
  • Take a health check when they report to work.
  • Sanitize their hands when they report to work and are required to wash and sanitize their hands frequently throughout the shift.
  • Wear a mask when on duty.
  • Undergo a comprehensive COVID-19 Training Program.

As always, we are committed to delivering a safe and secure hospitality environment. The health, safety and peace of mind of our associates, guests, and community remain our highest priority.