Usher Supervisor, TD Garden

City, State: Boston, MA
Req ID: 50776

Pay: $21.00 – $21.00 / hour

Category: Lodging, Tours, & Attractions

Job type: Part-Time
Subsidiary: Boston Holdings

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DELAWARE NORTH TEAM MEMBER APPLY

The opportunity

Delaware North Boston Holdings is hiring part-time Usher Supervisors to join our team at TD Garden in Boston, Massachusetts. The Usher Supervisor will lead and oversee the work of Usher team members at the property.

Pay

$21.00 – $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules

What will you do?

Supervise the work of and provide leadership for the Ushers, Ticket Takers, Elevator Operators and Directors on all public levels of TD Garden.
Interact with clients and guests to provide front-line customer service and assistance. Ensure all facility, guest and employee policies are adhered to during events as well as ensure personal compliance with working terms and conditions in Collective Bargaining Agreement.
Resolve guest ticketing and seating issues.
Maintain technology including ticket scanning equipment, two-way radios and other devices.
Facilitate the resolution of ticketing problems, seating problems, and guest complaints and call for assistance and report any accidents or injuries.
Conduct in‑event service delivery assessments for team members using company‑issued communication devices.
Ensure proper setup of front-of-house areasWork with Departments including Event Management, Security, Guest Services, Boston Bruins and Boston Celtics to ensure an enjoyable entertainment experience for all of our guests
Assist in enforcing building policies and monitoring crowds
Report disorderly conduct and other unsafe conditions or situations to security.

More about you

Must have 2-5 years of supervisory experience, preferably within an entertainment venue and/or a union environment.
Knowledge of Ticketmaster Access Manager software a plus.
Must have a professional demeanor, customer service background, strong work ethic and be able to handle pressure effectively.
Excellent decision making, problem resolution, communication and interpersonal skills are required.
Must be willing to work a flexible schedule including nights, weekdays, weekends and holidays.
Must regularly be available by 5pm on weekdays and work approximately 60% of events. (For the event schedule visit tdgarden.com)
Must be able to walk, climb stairs, stand on your feet for extended periods of time and carry 10 pounds with or without accommodation.

Physical requirements

Standing and walking for the entire length of the shift.

Shift details

Events

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Front of house manager and chef smiling and walking away from restaurant

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two airport cashiers smiling at each other

Two food of team members in a conference at Delaware North’s global Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Team members collaborating at Delaware North Headquarters

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two Delaware North team members communicating at Delaware North Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

U.S. benefits

Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.

Employee
assistance program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Health, dental, and
vision insurance

For eligible team members

401(k) with up to
4% company match

For eligible team members

Paid time off
and holidays

For eligible team members

Performance
bonuses

For eligible team members

Paid parental
bonding leave

For eligible team members

Employee discounts
(varies by location)

For eligible team members

Weekly
pay

For hourly team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

U.K. benefits

Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay

Casual and hourly team members

Training and
development

with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)

for permanent team members

Favorable pension
contributions

for permanent team members

Employee discounts
and perks

Access to Drewberry App

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Hourly benefits

Weekly
pay

For hourly team members

Employee discounts
(varies by location)

For eligible team members

Employee assistance
program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY