General Manager, Key Bank Center

City, State: Buffalo, NY
Req ID: 45305

Pay: $104,100 – $140,500 / year

Category: General Management

Job type: Full-Time
Subsidiary: Sportservice

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The opportunity

Delaware North Sportservice is seeking a dynamic and experienced General Manager to lead operations at KeyBank Center in Buffalo, New York—home to the NHL’s Buffalo Sabres, the NLL’s Buffalo Bandits, and host to a wide array of year-round events.

We’re looking for a passionate leader who takes pride in delivering exceptional guest experiences and inspires their team to uphold the highest standards of service. If you thrive in a fast-paced, high-profile venue and are committed to creating memorable moments for every guest, we’d love to hear from you. Works collaboratively with the client and executive leadership teams to maintain positive relations through effective communication and prudent financial practices.

Pay

Minimum – Anticipated Maximum Base Salary: $104,100 – $140,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Directly supervise unit management and oversee supervision of team members including, recruitment, hiring, training, development, and promotion
Determine and control staffing levels to maximize net returns to the client while maintaining satisfactory guest service levels
Prepare and present operational recommendations that drive exceptional services and quality products for guests including innovative service styles and emerging technology enhancements through understanding relevant market conditions and shared best practices
Leverage data and analytics to determine operational and pricing strategies that drive shared profit growth
Work collaboratively with all parties on technology, design, and layout of food, beverage locations
Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for ordering, inventory, and payroll procedures are in place
Maintain knowledge of labor/union issues and best practices to promote positive labor relations.
Initiate capital budget to replace, repair or remodel equipment and facilities
Project Management duties as assigned
Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service and retail equipment
Ensure operation follows company policies and procedures
Develop and manage all vendor relationships
Ability to communicate with various levels within the organization
Ensure unit compliance with federal, state, local, and company regulations regarding the sale of alcohol, PCI, OSHA, payroll, and employment and EEO guidelines

More about you

Minimum of 7-10 years of management experience in the contract food service industry, encompassing concessions, premium services, and catering in a sports and entertainment venue
Experience working in a union environment, understanding, and managing through a CBA is highly preferred
Operational financial management accountability and budgeting experience
Bachelor’s degree in Business Management or similar
Prior project management experience is preferred
Strong commitment to customer and client relationships, integrity, leadership, and team-building skills with an authentic approach

Shift details

Days
Evenings
Holidays
M-F
Weekends
Every weekend
8hr shift
10hr shift
12hr shift
Events
On call
Evenings as needed

Who we are

Delaware North operates concessions, clubs, and suites for the NHL’s Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Front of house manager and chef smiling and walking away from restaurant

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two airport cashiers smiling at each other

Two food of team members in a conference at Delaware North’s global Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Team members collaborating at Delaware North Headquarters

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two Delaware North team members communicating at Delaware North Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

U.S. benefits

Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.

Employee
assistance program

For all team members

Referral
bonuses

For all team members

Flexible work
schedules

For all team members

Training and
development

For all team members

Health, dental, and
vision insurance

For eligible team members

401(k) with up to
4% company match

For eligible team members

Paid time off
and holidays

For eligible team members

Performance
bonuses

For eligible team members

Paid parental
bonding leave

For eligible team members

Employee discounts
(varies by location)

For eligible team members

Weekly
pay

For hourly team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

U.K. benefits

Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay

Casual and hourly team members

Training and
development

with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)

for permanent team members

Favorable pension
contributions

for permanent team members

Employee discounts
and perks

Access to Drewberry App

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Hourly benefits

Weekly
pay

For hourly team members

Employee discounts
(varies by location)

For eligible team members

Employee assistance
program

For all team members

Referral
bonuses

For all team members

Flexible work
schedules

For all team members

Training and
development

For all team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY