Retail Manager, Little Caesars Arena
Req ID: 50116
Job type: Full-Time
Subsidiary: Sportservice
The opportunity
Delaware North Sportservice is hiring a Retail Manager to join our team at Little Caesars Arena in Detroit, Michigan. The Retail Manager is responsible for leading operational execution across in-venue retail, event-operations, gameday operations, warehouse operations, and inventory management at Little Caesars Arena. This role ensures operational excellence, inventory accuracy, fulfillment performance, and scalable infrastructure to support multiple professional sports teams, concerts, special events, and digital retail growth.
This position bridges strategy and operational execution — driving operational discipline while supporting revenue growth, guest experience, and brand integrity.
Pay
Minimum – Anticipated Maximum Base Salary: $61,200 – $82,600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Retail Operations Leadership
- Oversee daily retail operational execution across all team stores and satellite locations
- Ensure operational standards, process compliance, process improvement, and efficiency across all retail channels
- Partner with Store Managers to align staffing, execution, and performance goals
- Drive operational readiness for high-volume events, playoffs, new product launches, and special programs
- Inventory management relates to accuracy and procedures with a strong emphasis on operational controls
- Warehouse & Inventory Management
- Oversee Warehouse Manager and assist with warehouse operations including receiving, storage, transfers and replenishment
- Develop scalable processes to accommodate new teams, expand product assortments, and increase volume
- Create efficiencies across all warehouse operations that ensure inventory accuracy and operational control
- Assist with e-commerce operations as it relates to warehouse fulfillment and execution
- Event & Game Day Operations
- Lead retail execution for Arena retail locations, Detroit Pistons, Detroit Red Wings, concerts and special events
- Ensure all retail locations (Team Stores, Portables and Club/Suite level) are fully stocked
- Oversee special event setup and teardown timelines
- Manage POS operations and ensure functionality
- Assist with overseeing retail vendors in terms of scheduling, planning, and overall supervision
- Financial & Performance Accountability
- Monitor inventory turns, sell-through rates, and operational KPIs
- Identify operational efficiencies that reduce costs and improve margins
- Ensure labor alignment with business demand and event schedules
- Assist in forecasting product demand for playoffs, special events, and seasonal programs
- Ensure strict compliance with inventory movement protocols and system accuracy
- Manage physical inventory controls, cycle counts, and shrink mitigation
-
Marketing Strategy & Retail Activation
-
Assist director with marketing initiatives by partnering with team marketing departments and internal stakeholders to align retail programs with broader brand campaigns
- Support development and execution of retail marketing strategies that drive merchandise sales for both e-commerce and in-venue, during games, playoffs and special
- Help to coordinate product launches and retail promotions across in-venue signage, digital channels, and e-commerce
-
Assist in the planning and execution of exclusive merchandise drops, collaborations, and limited-edition product releases
-
Identify opportunities to increase merchandise awareness through improved product placement, in-arena promotion, and e-commerce integration
-
-
Team Leadership & Development
- Direct oversight of Warehouse Manager, Retail vendors, and operational leads/supervisor
- Establish clear SOPs and accountability standards
- Train and develop team members in operational best practices
- Build bench strength to support business growth and succession planning
More about you
- 5+ years’ retail operations, warehouse, or omni-channel management experience
- Experience in high-volume retail or sports/entertainment environment preferred
- Strong inventory management and systems experience (ERP systems such as NetSuite preferred)
- Proven leadership in warehouse and fulfillment operations. Financial acumen with experience managing labor and inventory investments
- Strong organizational and problem-solving skills
- Ability to operate effectively in a fast-paced event-driven environment
Physical requirements
- Must be able to lift at least 30 pounds
- Frequent standing, bending, lifting, and walking
Shift details
Days
Evenings
Holidays
M-F
Evenings as needed
Weekends
Events
Who we are
Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL’s Detroit Red Wings and the NBA’s Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Based on a foundation of family and hospitality
When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.
Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.
Find connection, purpose, and growth at Delaware North.
Based on a foundation of family and hospitality
When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.
Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.
Find connection, purpose, and growth at Delaware North.
U.S. benefits
Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.
Employee
assistance program
For all team members
Referral
bonuses
For all team members
Flexible work
schedules
For all team members
Training and
development
For all team members
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Paid time off
and holidays
For eligible team members
Performance
bonuses
For eligible team members
Paid parental
bonding leave
For eligible team members
Employee discounts
(varies by location)
For eligible team members
Weekly
pay
For hourly team members
U.K. benefits
Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.
Competitive
weekly pay
Casual and hourly team members
Training and
development
with Attensi, our award-winning training app
33-day holiday allowance
(including bank holidays)
for permanent team members
Favorable pension
contributions
for permanent team members
Employee discounts
and perks
Access to Drewberry App
Benefits
Food and beverage
discounts
Reward and
recognition program
Training and
development
Backing of a
global company
Flexible work
schedule
Employee assistance
program
Hourly benefits
Weekly
pay
For hourly team members
Employee discounts
(varies by location)
For eligible team members
Employee assistance
program
For eligible team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Salary benefits
Employee
assistance program
For all team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Paid vacation days and holidays
For eligible team members
Performance
bonuses
For eligible team members
Paid parental
bonding leave
For eligible team members
Employee discounts
(varies by location)
For eligible team members
Casual benefits
Competitive
weekly pay
Training and
development
Flexible work
schedules
Work at some of the world’s coolest venues
Permanent benefits
33-day holiday allowance
(including bank holidays)
Favourable pension
contributions
Employee discounts
and perks
Training and
development
Benefits
Food and beverage
discounts
Reward and
recognition program
Training and
development
Backing of a
global company
Flexible work
schedule
Employee assistance
program
Salaried benefits
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Employee assistance
program
For all team members
Time off
and holidays
For eligible team members
Referral
bonuses
For eligible roles
Paid parental
bonding leave
For eligible team members
Hourly benefits
Weekly
pay
For hourly team members
Employee discounts
(varies by location)
For eligible team members
Employee assistance
program
For eligible team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Salaried benefits
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Employee assistance
program
For all team members
Time off
and holidays
For eligible team members
Referral
bonuses
For eligible roles
Paid parental bonding leave
For eligible team members
Hourly benefits
Weekly
pay
For hourly team members
Employee discounts
(varies by location)
For eligible team members
Employee assistance
program
For eligible team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Salaried benefits
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Employee assistance
program
For all team members
Time off
and holidays
For eligible team members
Referral
bonuses
For eligible roles
Paid parental
bonding leave
For eligible team members
Hourly benefits
Weekly
pay
For hourly team members
Employee discounts
(varies by location)
For eligible team members
Employee assistance
program
For eligible team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Salaried benefits
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Employee assistance
program
For all team members
Time off
and holidays
For eligible team members
Referral
bonuses
For eligible roles
Paid parental
bonding leave
For eligible team members
Team member life
A job at TD Garden means being in on the action at one of Boston’s most iconic venues. With a seating capacity of nearly 20,000, TD Garden hosts unforgettable events, from Boston Bruins and Celtics games to major concerts and live entertainment. When you’re serving up game-day energy and helping fans have an amazing experience, your days are fast-paced, exciting, and full of variety.
Team member journeys
Jill’s story
Vice President of Loyalty and Guest Engagement, Gaming
Jill started her Gaming career 25 years ago as a slot attendant and later Delaware North’s first Gaming marketing ambassador, rejoining the company in 2021 before two promotions led to her current vice president role.
2000 to 2005
2005 to 2007
September 2021
July 2022
December 2023
Madeline’s story
Senior Analyst
After being hired as a front desk agent at the Westin, Madeline sought out mentorship from company leaders and quickly worked her way up to manager, then director, before landing herself a corporate senior analyst role.
April 2017
December 2017
October 2018
February 2022
August 2024
Becki’s story
Concessions Chef
Starting as a prep cook, Becki was promoted to a restaurant supervisor and then concessions chef in her first year. By her third year, she was a certified sous chef.
March 2016
March 2017
March 2017 to present
March 2019
March 2023 to present
Yuhi’s story
Director of Culinary
After working as a line cook and then sous chef, Yuhi left to pursue other interests before returning as an executive chef and being promoted to a director position.
(Rockefeller Center)
October 2003
May 2005
(Rockefeller Center)
April 2012
Morimoto Asia Orlando
January 2016
Patina Orlando
June 2022
Francesco’s story
Boxes Manager, Emirates Stadium
After Francesco helped alleviate issues as a stadium box waiter, he was given new challenges and promotions leading up to his current role as boxes manager.
2009 to 2010
2010 to 2013
2013 to present
Nicola’s story
Business Support Manager, Wembley Stadium
Starting with the eventual goal of becoming a full-time boxes manager at Wembley Stadium, Nicola successfully worked her way up from private box waiter.
February 2012
August 2013
March 2014
March 2015
September 2016
January 2017
August 2019
September 2023 to present
Yolen’s story
Yolen was a casual supervisor for only a couple months before she was offered a full-time functions manager position and then moved on to Human Resources, where she’s currently head of Human Resources services & solutions for Australia and New Zealand.
2009
2009
2010
2011
2012
2023
Nicole’s story
Nicole’s journey began as head chef at Box Hill Tafe in 2003. After several upward transitions working in different areas, she landed her current role as manager procurement systems based at the Australia head office.
February 2003
October 2004
December 2005
November 2012
April 2013
July 2017
March 2020
Jesica’s story
HR Manager, Globe Life Field, Arlington, TX
Jesica started as a seasonal retail cashier before being hired as HR operations partner and then promoted to HR manager only two months later.
March 2013
March 2021
May 2021
Shawn’s story
VP of Operations, Atlanta, GA
Shawn started as a general manager before moving to various positions around the country, working at Rangers Ballpark, Jacobs Field, and more before his current promotion to vice president of operations for Sportservice.
1994-1998
1998
1998-2001
2001-2002
2002-2015
2015-2018
2018-present
Casey’s story
Vice President of Operations, Sportservice
Casey’s 20-year career at Delaware North has progressed from assistant concessions manager at Globe Life Field to vice president of operations, where Casey now oversees multiple Sportservice locations across the U.S.
2004 to 2006
2006 to 2008
2008 to 2010
2010 to 2013
2013 to 2015
2015 to 2025
2025
Kim’s story
General Manager, Wheeling Island Hotel-Casino-Racetrack, Wheeling, WV
Kim forged a path from marketing coordinator to president and general manager, stepping up to additionally oversee Mardi Gras Casino & Resort for a period after it was acquired.
June 2003 to January 2006
February 2006 to July 2007
August 2007 to November 2012
November 2012 to May 2016
April 2018 to 2021
June 2016
Philip’s story
Director of Gaming, Mardi Gras Casino & Resort, Cross Lanes, WV
Philip’s journey began as IT director for Mardi Gras Casino & Resort, where he was promoted and served in various roles before landing in his current table games director position.
May 2000
November 2000
2022
2022
Amanda’s story
Assistant General Manager, TD Garden, Boston, MA
Beginning her career as a bartender/supervisor in Nashville, it wasn’t long before Amanda worked her way up to assistant general manager in Boston.
July 2014
March 2017
September 2018
March 2022
May 2024
Amela’s story
Vice President, Human Resources, Boston Bruins, Boston, MA
Starting out as a Human Resources manager in 2012, Amela Vautour then became director of Human Resources for TD Garden and worked at our North Australia and New Zealand office before ending up as vice president, Human Resources, for our Boston division.
June 2012
August 2016
August 2018
October 2020
February 2023
Matthew’s story
Executive Sous Chef, Tenaya at Yosemite, Fish Camp, CA
Starting as a line cook in Yosemite National Park, Matthew completed a training program and worked positions in various divisions and locations before landing back at Yosemite as a Tenaya sous chef.
March 2015
August 2017
August 2017
January 2018
July 2018
February 2019
July 2019
April 2021
Erin’s story
General Manager, Yellowstone General Stores, West Yellowstone, MT
Erin started as a summer intern before working her way up through several managerial roles to her current position as general manager.
Summer 2008
May 2009
December 2009
December 2010
March 2013
January 2015
February 2018
December 2020
CHEFS® OVERVIEW
Delaware North is proud to offer an industry-leading, one-year program for emerging culinarians looking to develop their skills and progress their careers. Created in partnership with the Culinary Institute of America, CHEFS (Culinary & Hospitality Excellence for Future Success) provides hands-on executive chef mentorship, training, and coursework that results in ProChef I certification and a clear path to career success.
UK locations overview
Get excited. Working in one of the world’s coolest venues hardly feels like work at all. Between great teammates and the roar of the crowd, the atmosphere is electric with a job at a famous stadium or other iconic locations in London or Derby. Looking to be in the middle of the action? You’re in the right place.
Australia and New Zealand locations
Working in one of our Australia or New Zealand locations means joining a hardworking team at some of the region’s most thrilling venues. From the excitement of Marvel Stadium and Melbourne Cricket Club to the luxury of Lizard Island and Mindil Beach Casino Resort to the buzz of Auckland Airport, the opportunities are endless. Every day brings something new in these incredible places.
Working at a Sportservice location means being at the heart of the action in some of the most famous venues across the country. Between iconic national and major league ballparks, stadiums, arenas, fields, and courts, every experience brings something new — whether you’re delighting guests at epic games or concerts.
The Sportservice life
If you love sports, you’ll love the chance to serve excited fans in the suites, work behind the scenes, or manage concessions. Each day promises the fun and excitement of a thrilling game, match, concert, or other special event. Be part of a team that delivers memorable experiences in fast-paced, dynamic environments — excitement guaranteed.
Who doesn’t want a job with a view? Our Parks & Resorts locations offer the chance to work in some of the world’s most iconic settings. Between Yellowstone, the Grand Canyon, Sequoia, the Rockies, and so many more, each day brings a new opportunity to explore. Whether you’re at Tenaya at Yosemite or Westin Buffalo, discover unique experiences, cool jobs, and unforgettable memories. Start your next journey here.
The Parks & Resorts life
Life’s an adventure — and that’s especially true working in our Parks & Resorts division. Whether surrounded by the stunning views of Niagara Falls or the serene beauty of Shenandoah, our team members’ days are filled with wonder and excitement. Watch the videos for a glimpse of what it’s like to work in these incredible locations. From unforgettable moments to breathtaking scenery, it’s more than just a job.
Culinary life
UK team member life
Life here
Serving fans at the AFL Grand Final. Offering a warm welcome at Auckland Airport. Sharing the beauty of the Great Barrier Reef at Lizard Island. Delaware North team members in Australia and New Zealand help create unforgettable moments every day. Be part of a team dedicated to making each guest experience truly exceptional across world-class airports, stadiums, resorts, and casinos.
.png){kind=small}