Executive Housekeeper, Southland Casino

City, State: West Memphis, AR
Req ID: 55589

Category: Lodging, Tours, & Attractions

Job type: Full-Time
Subsidiary: Gaming

The opportunity

Delaware North Gaming is hiring an Executive Housekeeper to join our team at Southland Casino in West Memphis, Arkansas. In this role, you will be responsible for leading all areas of the hotel housekeeping and laundry department, including assigning work, training new hires, providing continuous development for existing associates, inspecting work quality, and managing supply requisitions. Ensures departmental expenses re-main aligned with budgets and forecasts while maintaining AAA Four Diamond or higher house-keeping standards, applicable green certification requirements, and effective oversight of vendor performance.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Lead and supervise the housekeeping department, including supervisors and associates, by delegating assignments, maintaining schedules and payroll, and ensuring effective daily operations.
Ensure the cleanliness, orderliness, and appearance of the entire hotel by routinely inspecting guest rooms and public areas and ensuring established company and quality standards are met.
Lead readiness for AAA Four Diamond or higher standards by conducting documented quality audits, coaching associates, monitoring results, and implementing corrective action plans.
Oversee housekeeping supplies, linen, laundry operations, equipment, and vendor performance, maintaining appropriate par levels, quality standards, timely service, and budget expectations.
Partner with Front Desk and Maintenance to maintain accurate room status and availability and coordinate preventive maintenance for guest rooms and public areas.
Develop, implement, and sustain housekeeping procedures and performance standards, monitoring costs, inventories, quality results, and operational metrics to improve efficiency, sustainability, and the guest experience.
Maintain professional guest and associate relationships by communicating effectively, demonstrating a positive and adaptable approach, and resolving guest concerns and complaints in a timely manner while supporting applicable green certification standards.

More about you

Must have a minimum of 3 years previous Housekeeping department leadership experience, to include successful management of a large staff and focus on exceptional guest service.
At least 1 year experience leading housekeeping operations in a luxury hotel environment is preferred.
Experience overseeing hotel or commercial laundry operations is required.
Associate’s degree or equivalent from two-year College or technical school; or equivalent amount of experience.
Arkansas Gaming Commission License required.

Physical requirements

Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties
Occasionally required to lift and/or move up to 50 pounds
Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces

Shift details

Weekends
Holidays

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Front of house manager and chef smiling and walking away from restaurant

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two airport cashiers smiling at each other

Two food of team members in a conference at Delaware North’s global Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Team members collaborating at Delaware North Headquarters

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two Delaware North team members communicating at Delaware North Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

U.S. benefits

Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.

Employee
assistance program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Health, dental, and
vision insurance

For eligible team members

401(k) with up to
4% company match

For eligible team members

Paid time off
and holidays

For eligible team members

Performance
bonuses

For eligible team members

Paid parental
bonding leave

For eligible team members

Employee discounts
(varies by location)

For eligible team members

Weekly
pay

For hourly team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

U.K. benefits

Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay

Casual and hourly team members

Training and
development

with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)

for permanent team members

Favorable pension
contributions

for permanent team members

Employee discounts
and perks

Access to Drewberry App

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Hourly benefits

Weekly
pay

For hourly team members

Employee discounts
(varies by location)

For eligible team members

Employee assistance
program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY