Director of Sales

City, State: Buffalo, NY
Req ID: 55436

Pay: $84,200 – $113,700 / year

Category: Sales & Marketing

Job type: Full-Time
Subsidiary: Corporate Functions

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The opportunity

Delaware North is hiring a full-time Director of Sales to join our team.

The role’s primary responsibility is to provide direct support and guidance to sales team members, execute sales strategies and business development initiatives and promote a consultative and value-driven sales approach for a select portfolio of Delaware North’s Lodging Group House assets. This position will directly support and manage the teams at Tenaya, Holiday Inn Estes Park, Nova Guides, Cactus Moon, and The Lodge at Geneva on the Lake. You will work with department leaders to collaborate on sales plans, identify opportunities for revenue growth and profit improvement, and lead efforts to enhance customer retention and satisfaction within an assigned portfolio. Additionally, you will be responsible for developing and managing assigned national accounts and third-party planner relationships that support the designated portfolio of properties.

This role will also mentor and coach group lodging and catering sales managers to drive profitable business across all group market segments. The individual will manage the team’s reactive and proactive group sales efforts for assigned properties, while taking responsibility for achieving portfolio-level group revenue goals, guest satisfaction, and associate satisfaction. Provides day-to-day leadership oversight to the on-property and remote sales associates within the assigned portfolio, with a focus on building long-term, value-based customer relationships that enable achievement of the portfolio’s top- and bottom-line sales objectives.

If you are looking for a role that offers the opportunity to lead impactful initiatives, shape strategies, and drive innovation in a collaborative environment, we encourage you to apply.

Pay

Minimum – Anticipated Maximum Base Salary: $84,200 – $113,700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Create and maintain an effective organizational structure and sales standards for group and negotiated contract sales
Build out productive strategies targeting key local and national accounts
Attendance and participation to showcase Parks & Resorts assets at local, regional, and national group focused tradeshows and exhibits
Direct management of relationships with third party planners and key accounts
Assists Sr. Director of Sales in creation and achievement of subsiderary and unit specific goals/strategies in assigned territory to positively impact revenues
Direct the planning and implementation of the sales program with all designated sales personnel at group house assets within Delaware North Parks and Resorts subsidiary
Monitor performance-to-plan across assigned properties and identify opportunities for improvement
Monitors production of all top accounts and evaluates trends within assigned markets
Responsible for assisting in the establishment of sales targets and the implementation and management of the incentive program
Ensures accurate group sales forecasting
Understands both top and bottom line revenue
Through mentorship and leadership skills, developing highly effective field sales teams
Manage vendor relationships such as, Cvent, Helms Briscoe, Maritz,
Understanding market trends/pricing

More about you

Bachelor’s degree or a mix of education and relevant management experience
Minimum of 7 – 10 years of sales experience
Minimum of 5 years of sales management experience at a senior level

Shift details

M-F
Evenings as needed
Weekends

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Front of house manager and chef smiling and walking away from restaurant

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two airport cashiers smiling at each other

Two food of team members in a conference at Delaware North’s global Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Team members collaborating at Delaware North Headquarters

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two Delaware North team members communicating at Delaware North Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

U.S. benefits

Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.

Employee
assistance program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Health, dental, and
vision insurance

For eligible team members

401(k) with up to
4% company match

For eligible team members

Paid time off
and holidays

For eligible team members

Performance
bonuses

For eligible team members

Paid parental
bonding leave

For eligible team members

Employee discounts
(varies by location)

For eligible team members

Weekly
pay

For hourly team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

U.K. benefits

Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay

Casual and hourly team members

Training and
development

with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)

for permanent team members

Favorable pension
contributions

for permanent team members

Employee discounts
and perks

Access to Drewberry App

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DELAWARE NORTH TEAM MEMBER APPLY

Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Hourly benefits

Weekly
pay

For hourly team members

Employee discounts
(varies by location)

For eligible team members

Employee assistance
program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY