Concessions Manager, London Stadium
Req ID: 38387
Category: Food & Beverage
Job type: Full-Time
Subsidiary: Sportservice
The opportunity
Delaware North UK is hiring a full-time Concessions Manager at London Stadium in Stratford, East London. In this electric environment, there are always chances to thrive; you will be driving successful concessions operations, ensuring exceptional guest service through effective and passionate leadership across dynamic and diverse teams, as well as managing cost lines and collaborating with Head of Concessions on financial planning. If you are the quick-thinking, strong, and composed leader we are looking for, ready to share our vision for operational excellence and lead teams in this incredible setting, take a shot at your career with us. Join our valued team at this extraordinary venue.
Pay
The expected pay for this role is Competitive
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025, including West Ham United in Premier League football, UK Athletics, Sam Fender, East London musical icons Iron Maiden, and more!
Help us delight the world by applying today.
What will you do?
- Collaborate with the Head of Concessions, culinary, and concessions teams to ensure effective operations, financial planning, and achievement of budgeted targets, while tracking event sales to support future planning and improve performance
- Manage and analyse event sales, stock, labour, wastage, and stock-to-cash to improve future event planning and profitability
- Create and implement action plans to improve guest experience and business performance
- Build strong relationships with senior business leaders and provide administrative assistance when needed, including proactively supporting recruitment, onboarding, and team member training, ensuring a high-performance culture focused on guest service excellence
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
- 3+ years’ experience, including 2+ years’ of managerial experience
- Experience managing, guiding, and leading large teams within a high-volume, fast-paced catering or hospitality environment
- Knowledge of the Food & Beverage industry, preferably within a hospitality or catering environment
Who we are
Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 – 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.
There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing a show-stopping night with Sam Fender, with a homecoming performance from East London giants, Iron Maiden in 2025. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
QUIÉNES SOMOSBENEFICIOSRECORRIDOS DE LOS MIEMBROS DEL EQUIPODIVISIONESLOCALIZACIÓN DE PUESTOS DE TRABAJO
BENEFICIOS RECORRIDOS DE LOS MIEMBROS DEL EQUIPO RESUMEN DE LOS CHEFS® VIDA CULINARIA LOCALIZACIÓN DE PUESTOS DE TRABAJO

Basado en una fundación de familia y hospitalidad
Cuando la familia Jacobs comenzó su humilde puesto de palomitas de maíz y maní hace más de un siglo, no tenían idea de que la empresa se convertiría en una de las empresas hoteleras privadas más grandes del mundo. Delaware North ha prosperado durante tres generaciones, sirviendo a los huéspedes en lugares icónicos de todo el mundo a través de la innovación, la integridad y la dedicación.




Los miembros de nuestro equipo son el corazón y el alma de nuestro negocio, creando experiencias inolvidables para los huéspedes todos los días, desde el primer tee como socio oficial de catering del Campeonato de la PGA of America y la Ryder Cup nacional hasta una comida de primera clase en un lugar de sueños de Disney®. Estamos orgullosos de ofrecer innumerables oportunidades de crecimiento y aprendizaje, guiados por mentores de hospitalidad de primer nivel.
Encuentre conexión, propósito y crecimiento en Delaware North.

Basado en una base de familia y hospitalidad
Cuando la familia Jacobs comenzó su humilde puesto de palomitas de maíz y maní hace más de un siglo, no tenían idea de que la empresa se convertiría en una de las empresas hoteleras privadas más grandes del mundo. Delaware North ha prosperado durante tres generaciones, sirviendo a los huéspedes en lugares icónicos de todo el mundo a través de la innovación, la integridad y la dedicación.




Los miembros de nuestro equipo son el corazón y el alma de nuestro negocio, creando experiencias inolvidables para los huéspedes todos los días, desde el primer tee como socio oficial de catering del Campeonato de la PGA of America y la Ryder Cup nacional hasta una comida de primera clase en un lugar de sueños de Disney®. Estamos orgullosos de ofrecer innumerables oportunidades de crecimiento y aprendizaje, guiados por mentores de hospitalidad de primer nivel.
Encuentre conexión, propósito y crecimiento en Delaware North.
Beneficios de EE. UU.
Todos los miembros del equipo tienen derecho a sentirse cómodos, seguros y protegidos en el trabajo. Vea lo que incluye su paquete de beneficios de Delaware North.

Employee
assistance program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Paid time off
and holidays
For eligible team members

Performance
bonuses
For eligible team members

Paid parental
bonding leave
For eligible team members

Employee discounts
(varies by location)
For eligible team members

Weekly
pay
For hourly team members
U.K. benefits
Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay
Casual and hourly team members

Training and
development
with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)
for permanent team members

Favorable pension
contributions
for permanent team members

Employee discounts
and perks
Access to Drewberry App
Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Employee
assistance program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Paid vacation days and holidays
For eligible team members

Performance
bonuses
For eligible team members

Paid parental
bonding leave
For eligible team members

Employee discounts
(varies by location)
For eligible team members
Casual benefits

Competitive
weekly pay

Training and
development

Flexible work
schedules

Work at some of the world’s coolest venues
Permanent benefits

33-day holiday allowance
(including bank holidays)

Favourable pension
contributions

Employee discounts
and perks

Training and
development
Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Hourly benefits

Weekly
pay
For hourly team members

Employee discounts
(varies by location)
For eligible team members

Employee assistance
program
For all team members

Referral
bonuses
For all team members

Flexible work
schedules
For all team members

Training and
development
For all team members
Salaried benefits

Health, dental, and
vision insurance
For eligible team members

401(k) with up to
4% company match
For eligible team members

Employee assistance
program
For all team members

Time off
and holidays
For eligible team members

Referral
bonuses
For all team members
Recorridos de los miembros del equipo
RESUMEN DE LOS CHEFS®
Delaware North se enorgullece DE ofrecer un programa para culinarios emergentes que buscan desarrollar sus habilidades y progresar en sus carreras. Creado en asociación con el Culinary Institute of America, CHEFS (Culinary & Hospitality Excellence for Future Success) ofrece tutoría, capacitación y cursos prácticos de chef ejecutivo que dan como resultado la certificación ProChef I y un camino claro hacia el éxito profesional.
La vida en Sportservice
Si le encantan los deportes, le encantará la oportunidad de atender a los fanáticos emocionados en las suites, trabajar detrás de escena o administrar concesiones. Cada día promete la diversión y la emoción de un emocionante juego, partido, concierto u otro evento especial. Forma parte de un equipo que ofrece experiencias memorables en entornos dinámicos y de ritmo rápido, emoción garantizada.
Vida en Parks & Resorts
La vida es una aventura, y eso es especialmente cierto al trabajar en nuestra división de Parks & Resorts. Ya sea rodeado por las impresionantes vistas de las cataratas del Niágara o la serena belleza de Shenandoah, los días de los miembros de nuestro equipo están llenos de asombro y emoción. Mira los videos para echar un vistazo a cómo es trabajar en estos increíbles lugares. Desde momentos inolvidables hasta paisajes impresionantes, es más que un trabajo.
Vida culinaria








UK team member life








Life here
Serving fans at the AFL Grand Final. Offering a warm welcome at Auckland Airport. Sharing the beauty of the Great Barrier Reef at Lizard Island. Delaware North team members in Australia and New Zealand help create unforgettable moments every day. Be part of a team dedicated to making each guest experience truly exceptional across world-class airports, stadiums, resorts, and casinos.







