Ecommerce Manager, Little Caesars Arena

City, State: Detroit, MI
Req ID: 41886

Pay: $61,200 – $82,600 / year

Category: Retail

Job type: Full-Time
Subsidiary: Sportservice

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MIEMBROS DEL EQUIPO DE DELAWARE NORTH APLICAR

The opportunity

Delaware North Sportservice is hiring a Ecommerce Manager to join our team at Little Caesars Arena in Detroit, Michigan. This newly created role presents a unique opportunity to shape and elevate the digital shopping experience for one of the NHL’s most iconic franchises. The ideal candidate is a self-starter with a strong background in e-commerce, digital merchandising, and fulfillment operations, who thrives in a fast-paced, sports and entertainment environment.

Pay

Minimum – Anticipated Maximum Base Salary: $61,200 – $82,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Develop and execute the overall e-commerce strategy for the Little Caesars Arena retail platform, including seasonal campaigns, new product drops, and special event promotions
Manage the day-to-day operations of the retail department, online store, including product listings, pricing, visual merchandising, promotions, and inventory accuracy
Collaborate closely with the merchandise buying team to align online offerings with in-arena assortments and key brand moments
Partner with marketing, creative, and digital teams to support integrated campaigns that drive traffic, conversions, and fan engagement
Oversee order fulfillment processes, ensuring timely and accurate shipping and handling in coordination with warehouse staff
Monitor and report on e-commerce KPIs such as sales performance, conversion rates, cart abandonment, and user behavior; provide actionable insights to optimize the customer journey
Ensure high standards of customer service through responsive communication, accurate product information, and efficient issue resolution
Stay current on e-commerce best practices, trends, and technologies within retail and the sports industry, bringing innovation to the digital fan experience

More about you

Bachelor’s degree in Marketing, Business, Digital Media, or related field preferred
3+ years of e-commerce or digital retail experience, ideally in a fast-paced, brand-driven environment
Experience with e-commerce platforms such as Big Commerce or similar
Strong analytical skills with a data-driven mindset and the ability to translate insights into strategy
Detail-oriented with excellent organizational and project management abilities
Passion for sports, entertainment, and fan engagement
Ability to work nights, weekends, and game days as needed

Physical requirements

Must be able to lift at least 30 pounds
Frequent standing, bending, lifting, and walking

Shift details

Day shift
Evening shift
Holidays
Monday to Friday
Weekends
Weekends only
Event based
Overtime as needed

Who we are

Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL’s Detroit Red Wings and the NBA’s Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Front of house manager and chef smiling and walking away from restaurant

Basado en una fundación de familia y hospitalidad

Cuando la familia Jacobs comenzó su humilde puesto de palomitas de maíz y maní hace más de un siglo, no tenían idea de que la empresa se convertiría en una de las empresas hoteleras privadas más grandes del mundo. Delaware North ha prosperado durante tres generaciones, sirviendo a los huéspedes en lugares icónicos de todo el mundo a través de la innovación, la integridad y la dedicación.

Two airport cashiers smiling at each other

Two food of team members in a conference at Delaware North’s global Headquarters

Los miembros de nuestro equipo son el corazón y el alma de nuestro negocio, creando experiencias inolvidables para los huéspedes todos los días, desde el primer tee como socio oficial de catering del Campeonato de la PGA of America y la Ryder Cup nacional hasta una comida de primera clase en un lugar de sueños de Disney®. Estamos orgullosos de ofrecer innumerables oportunidades de crecimiento y aprendizaje, guiados por mentores de hospitalidad de primer nivel.

Encuentre conexión, propósito y crecimiento en Delaware North.

Team members collaborating at Delaware North Headquarters

Basado en una base de familia y hospitalidad

Cuando la familia Jacobs comenzó su humilde puesto de palomitas de maíz y maní hace más de un siglo, no tenían idea de que la empresa se convertiría en una de las empresas hoteleras privadas más grandes del mundo. Delaware North ha prosperado durante tres generaciones, sirviendo a los huéspedes en lugares icónicos de todo el mundo a través de la innovación, la integridad y la dedicación.

Two Delaware North team members communicating at Delaware North Headquarters

Los miembros de nuestro equipo son el corazón y el alma de nuestro negocio, creando experiencias inolvidables para los huéspedes todos los días, desde el primer tee como socio oficial de catering del Campeonato de la PGA of America y la Ryder Cup nacional hasta una comida de primera clase en un lugar de sueños de Disney®. Estamos orgullosos de ofrecer innumerables oportunidades de crecimiento y aprendizaje, guiados por mentores de hospitalidad de primer nivel.

Encuentre conexión, propósito y crecimiento en Delaware North.

Beneficios de EE. UU.

Todos los miembros del equipo tienen derecho a sentirse cómodos, seguros y protegidos en el trabajo. Vea lo que incluye su paquete de beneficios de Delaware North.

Employee
assistance program

For all team members

Referral
bonuses

For all team members

Flexible work
schedules

For all team members

Training and
development

For all team members

Health, dental, and
vision insurance

For eligible team members

401(k) with up to
4% company match

For eligible team members

Paid time off
and holidays

For eligible team members

Performance
bonuses

For eligible team members

Paid parental
bonding leave

For eligible team members

Employee discounts
(varies by location)

For eligible team members

Weekly
pay

For hourly team members

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MIEMBROS DEL EQUIPO DE DELAWARE NORTH APLICAR

U.K. benefits

Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay

Casual and hourly team members

Training and
development

with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)

for permanent team members

Favorable pension
contributions

for permanent team members

Employee discounts
and perks

Access to Drewberry App

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MIEMBROS DEL EQUIPO DE DELAWARE NORTH APLICAR

Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program

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MIEMBROS DEL EQUIPO DE DELAWARE NORTH APLICAR

Hourly benefits

Weekly
pay

For hourly team members

Employee discounts
(varies by location)

For eligible team members

Employee assistance
program

For all team members

Referral
bonuses

For all team members

Flexible work
schedules

For all team members

Training and
development

For all team members

APLICAR AHORA

MIEMBROS DEL EQUIPO DE DELAWARE NORTH APLICAR