Premium Services Supervisor, Climate Pledge Arena

City, State: Seattle, WA
Req ID: 45010

Pay: $30.00 – $30.00 / hour

Category: Food & Beverage

Job type: Part-Time
Subsidiary: Sportservice

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The opportunity

Delaware North Sportservice is hiring a part-time Premium Services Supervisor to join our team at Climate Pledge Arena in Seattle, Washington. As a Premium Services Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$30.00 – $30.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

Supervises and coordinates premium club, suite, or restaurant staff, including training on company and departmental standards and providing constructive and corrective feedback as needed.
Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
Receives and facilitates any premium guests’ and attendants’ requests and orders.
Analyzes and resolves problems with associates, guests, and the operation with the assistance of the management team.
Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions.
Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area.
Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to the Premium Coordinator.
Completes and assists staff with opening and closing duties as outlined according to departmental standards.
Responsible for performing end of month inventory for suites pantry according to inventory standards.

More about you

Must be at least 21 years of age.
At least two years of experience in a food and beverage position required; restaurant, bar, supervisor and/or sportservice experience preferred.
Able to work a flexible schedule including nights, weekends and holidays
Previous experience with a POS system.
Excellent guest service skills.
Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
Ability to work accurately, efficiently, and courteously in a high-pressure environment.
Good leadership and training skills; ability to teach others as well as delegate tasks.
Basic math skills; ability to accurately account for cash and inventory.

Physical requirements

Standing and walking for entire length of shift.
Frequently required to reach up to 6-7 feet, twist at waist, bending and squatting.
Ability to lift up to 35 pounds.
Ability to push a cart or flatebed carrying up to 50-100 lbs.

Shift details

Events

Who we are

Delaware North manages food and beverage services at Climate Pledge Arena, home of the NHL’s Seattle Kraken, WNBA’s Seattle Storm, and premier live music and entertainment. The 740,000-square-foot, renewable energy-powered building is the first net zero-certified arena in the world! Delaware North’s Climate Collective offers the most locally focused, sustainable menu in the sports and entertainment industry.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Front of house manager and chef smiling and walking away from restaurant

Basado en una fundación de familia y hospitalidad

Cuando la familia Jacobs comenzó su humilde puesto de palomitas de maíz y maní hace más de un siglo, no tenían idea de que la empresa se convertiría en una de las empresas hoteleras privadas más grandes del mundo. Delaware North ha prosperado durante tres generaciones, sirviendo a los huéspedes en lugares icónicos de todo el mundo a través de la innovación, la integridad y la dedicación.

Two airport cashiers smiling at each other

Two food of team members in a conference at Delaware North’s global Headquarters

Los miembros de nuestro equipo son el corazón y el alma de nuestro negocio, creando experiencias inolvidables para los huéspedes todos los días, desde el primer tee como socio oficial de catering del Campeonato de la PGA of America y la Ryder Cup nacional hasta una comida de primera clase en un lugar de sueños de Disney®. Estamos orgullosos de ofrecer innumerables oportunidades de crecimiento y aprendizaje, guiados por mentores de hospitalidad de primer nivel.

Encuentre conexión, propósito y crecimiento en Delaware North.

Team members collaborating at Delaware North Headquarters

Basado en una base de familia y hospitalidad

Cuando la familia Jacobs comenzó su humilde puesto de palomitas de maíz y maní hace más de un siglo, no tenían idea de que la empresa se convertiría en una de las empresas hoteleras privadas más grandes del mundo. Delaware North ha prosperado durante tres generaciones, sirviendo a los huéspedes en lugares icónicos de todo el mundo a través de la innovación, la integridad y la dedicación.

Two Delaware North team members communicating at Delaware North Headquarters

Los miembros de nuestro equipo son el corazón y el alma de nuestro negocio, creando experiencias inolvidables para los huéspedes todos los días, desde el primer tee como socio oficial de catering del Campeonato de la PGA of America y la Ryder Cup nacional hasta una comida de primera clase en un lugar de sueños de Disney®. Estamos orgullosos de ofrecer innumerables oportunidades de crecimiento y aprendizaje, guiados por mentores de hospitalidad de primer nivel.

Encuentre conexión, propósito y crecimiento en Delaware North.

Beneficios de EE. UU.

Todos los miembros del equipo tienen derecho a sentirse cómodos, seguros y protegidos en el trabajo. Vea lo que incluye su paquete de beneficios de Delaware North.

Employee
assistance program

For all team members

Referral
bonuses

For all team members

Flexible work
schedules

For all team members

Training and
development

For all team members

Health, dental, and
vision insurance

For eligible team members

401(k) with up to
4% company match

For eligible team members

Paid time off
and holidays

For eligible team members

Performance
bonuses

For eligible team members

Paid parental
bonding leave

For eligible team members

Employee discounts
(varies by location)

For eligible team members

Weekly
pay

For hourly team members

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MIEMBROS DEL EQUIPO DE DELAWARE NORTH APLICAR

U.K. benefits

Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay

Casual and hourly team members

Training and
development

with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)

for permanent team members

Favorable pension
contributions

for permanent team members

Employee discounts
and perks

Access to Drewberry App

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MIEMBROS DEL EQUIPO DE DELAWARE NORTH APLICAR

Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program

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MIEMBROS DEL EQUIPO DE DELAWARE NORTH APLICAR

Hourly benefits

Weekly
pay

For hourly team members

Employee discounts
(varies by location)

For eligible team members

Employee assistance
program

For all team members

Referral
bonuses

For all team members

Flexible work
schedules

For all team members

Training and
development

For all team members

APLICAR AHORA

MIEMBROS DEL EQUIPO DE DELAWARE NORTH APLICAR