Lead Analyst, Ticketing and Revenue, Boston Bruins and TD Garden
Req ID: 35358
Job type: Full-Time
Subsidiary: Boston Holdings
The opportunity
The Business Strategy and Analytics team enables our organization to leverage data in every facet of the business, from operational needs to strategic planning. Individuals on this team leverage technical proficiencies and understanding of the business and the industry to implement systems, tools, automation, and data flow processes that allow our stakeholders to achieve their goals. The team is seeking an individual to own internal relationships with core lines of business, and leverage the knowledge gained to optimize and deliver tools that empower those groups to drive revenue. This individual will further manage all dynamic and real-time pricing efforts for associated products (e.g. tickets, partnership assets, parking), understanding business drivers and day-to-day process to serve as a trusted advisor that helps scale these activities, while also working to further data-driven decision making through model-based advanced analytics.
The department consists of three primary verticals: Integrations + Insights, Platforms, and Business Optimizations. Leadership of the third will be this individual’s primary responsibility, owning, managing, and optimizing various ongoing business cadences, using tools such as dashboards, models, and reports to ensure leadership is informed and empowered to make effective decisions. This role is crucial for enhancing efficiency, ensuring quality, and driving continuous improvement across all day-to-day, month-to-month, and season-to-season business functions.
This individual will be highly visible in the organization with direct ownership of several business-critical processes, outcomes, and artifacts. As the lead analyst on the team, projects might include: generating new reports for specific lines of business, overseeing and managing various internal and NHL-facing data exports, supporting Financial audits, deploying collective models to drive business-critical decisions related to business execution, and evaluating existing workflows while identifying opportunities for automation.
Pay
Minimum – Anticipated Maximum Base Salary: $65,300 – $88,200 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Own relationships with Ticketing, Premium Corporate Partnerships, and other key business drivers, integrating into those groups to gain a deep understanding of process and pain points, and develop associated solutions to empower their day-to-day
- Build business KPI dashboards and visualizations, leveraging industry-standard tools (e.g. Tableau, PowerBI) to create reports that are digestible, defensible, and actionable
- Build models that provide real-time pricing recommendations for key products (tickets, partnership assets, parking, etc.), and work with those departments to validate, implement, and track resultant proposed changes
- Work with other verticals to evolve nascent business implementations into refined outputs, making them permanent via documentation and process perfection
- Create analytical frameworks, models, reporting structures, analyses, and evidence-based tools and strategies to aid in empowering leadership’s ability to make decisions in a disciplined, intentional, and effective manner
- Lead full-lifecycle projects – from requirements through design, user testing and delivery – and define trackable and impactful KPI’s and success criteria that are specific to a given project, and associated regular status updates thereafter
- Work closely with both the data warehouse provider (KORE) and the internal Integrations + Insights vertical to ensure all data pipelines and ETLs are stable, information is aggregated appropriately, data quality standards are maintained, and reporting is accurate
- Working with the Integrations + Insights vertical, continuously analyze, and propose optimizations to, the organization’s workflows and processes while implementing research-based industry best practices
- Maintain ‘first-pass’ responsibility for associated business-related artifacts, such as: slide decks, one-sheeters, data visualizations and dashboards, team status reports, product roadmaps, etc.
- Cultivate strong stakeholder relationships with TD Garden and Boston Bruins department leads that foster effective cross-functional collaboration and alignment
- Own department-internal project management solution(s), working with Director to ensure work + effort are appropriately prioritized
- Track business KPIs and distribute reports to key stakeholders, while proactively identifying business issues
- Support other ongoing business projects and priorities within and involving TD Garden, the Boston Bruins, and / or Delaware North on an ad-hoc basis as needed
More about you
- Education: Bachelor’s degree or higher in Economics, Business, Operations, or related Business Analytics field (or equivalent experience); advanced degree or relevant certifications (e.g., Six Sigma, PMP) are a plus
- Experience: 4 – 6+ years of sports, data analytics, finance, corporate strategy and/or, management consulting experience, with a preference for roles in those industries that were highly technical and data-focused
- Demonstrated understanding of processes and relational databases; a broader understanding of complex digital ecosystems and metrics available for collection a strong plus
- Experience with Ticketmaster Archtics, KORE, Ticket Sales, Pricing Analytics, and Dynamic Pricing (or relevant similar platforms) required
- Ability to write and interpret complex SQL queries in support of data extraction processes or BI reporting
- Experience with data analytics-related tools (e.g. R, Stata, Python, Excel Power Query) and data visualization platforms (e.g. Tableau, Microsoft PowerBI)
- Experience with Microsoft Excel and PowerPoint required; working knowledge of advanced functions in the former (e.g. macros, array formulas, Index Match, etc.) strongly preferred
- Experience with an ESP; e.g. Salesforce Marketing Cloud (or Eloqua, HubSpot, etc.)
- Experience with a CRM application; Salesforce preferred (alternate experience such as Microsoft Dynamics also acceptable)
- Experience with formal operations management theory a plus
- Excellent written and verbal communication skills, with high attention to detail
- Highly resourceful and disciplined, with strong emotional intelligence and self-motivation
- Experience and comfort with client-facing presentations and interaction
- Comfort with and disciplined to manage highly sensitive confidential information
- Willingness for infrequent domestic travel and occasional game day/night attendance at home games and events
Who we are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Based on a foundation of family and hospitality
When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.
Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.
Find connection, purpose, and growth at Delaware North.
Hourly benefits
Weekly
pay
For hourly team members
Employee discounts
(varies by location)
For eligible team members
Employee Assistance
Program
For all team members
Referral
bonuses
For all team members
Flexible work
schedules
For all team members
Training and
development
For all team members
Salary benefits
Employee
assistance program
For all team members
Referral
bonuses
For all team members
Flexible work
schedules
For all team members
Training and
development
For all team members
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Paid vacation days and holidays
For eligible team members
Performance
bonuses
For eligible team members
Paid parental
bonding leave
For eligible team members
Employee discounts
(varies by location)
For eligible team members
U.S. benefits
Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.
Employee
assistance program
For all team members
Referral
bonuses
For all team members
Flexible work
schedules
For all team members
Training and
development
For all team members
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Paid time off
and holidays
For eligible team members
Performance
bonuses
For eligible team members
Paid parental
bonding leave
For eligible team members
Employee discounts
(varies by location)
For eligible team members
Weekly
pay
For hourly team members
U.K. benefits
Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.
Competitive
weekly pay
Casual and hourly team members
Training and
development
with Attensi, our award-winning training app
33-day holiday allowance
(including bank holidays)
for permanent team members
Favorable pension
contributions
for permanent team members
Employee discounts
and perks
Access to Drewberry App
Casual benefits
Competitive
weekly pay
Training and
development
Flexible work
schedules
Work at some of the world’s coolest venues
Permanent benefits
33-day holiday allowance
(including bank holidays)
Favourable pension
contributions
Employee discounts
and perks
Training and
development
Team member journeys
Artem’s story
Executive Chef, Lincoln Ristorante
Artem began his journey as a cook, later being promoted to sous chef and then executive chef.
September 2014
April 2018 to September 2019
March 2022 to present
Madeline’s story
Senior Analyst
After being hired as a front desk agent at the Westin, Madeline sought out mentorship from company leaders and quickly worked her way up to manager, then director, before landing herself a corporate senior analyst role.
April 2017
December 2017
October 2018
February 2022
August 2024
Becki’s story
Concessions Chef
Starting as a prep cook, Becki was promoted to a restaurant supervisor and then concessions chef in her first year. By her third year, she was a certified sous chef.
March 2016
March 2017
March 2017 to present
March 2019
March 2023 to present
Yuhi’s story
Director of Culinary
After working as a line cook and then sous chef, Yuhi left to pursue other interests before returning as an executive chef and being promoted to a director position.
(Rockefeller Center)
October 2003
May 2005
(Rockefeller Center)
April 2012
Morimoto Asia Orlando
January 2016
Patina Orlando
June 2022
Francesco’s story
Boxes Manager, Emirates Stadium
After Francesco helped alleviate issues as a stadium box waiter, he was given new challenges and promotions leading up to his current role as boxes manager.
2009 to 2010
2010 to 2013
2013 to present
Nicola’s story
Business Support Manager, Wembley Stadium
Starting with the eventual goal of becoming a full-time boxes manager at Wembley Stadium, Nicola successfully worked her way up from private box waiter.
February 2012
August 2013
March 2014
March 2015
September 2016
January 2017
August 2019
September 2023 to present
CHEFS® OVERVIEW
Delaware North is proud to offer an industry-leading, one-year program for emerging culinarians looking to develop their skills and progress their careers. Created in partnership with the Culinary Institute of America, CHEFS (Culinary & Hospitality Excellence for Future Success) provides hands-on executive chef mentorship, training, and coursework that results in ProChef I certification and a clear path to career success.
UK locations overview
Get excited. Working in one of the world’s coolest venues hardly feels like work at all. Between great teammates and the roar of the crowd, the atmosphere is electric with a job at a famous stadium or other iconic locations in London or Derby. Looking to be in the middle of the action? You’re in the right place.
Culinary life
UK team member life
