Hotel Operations Manager, The Westin Buffalo

City, State: Buffalo, NY
Req ID: 52597

Pay: $68,300 – $92,200 / year

Category: General Management

Job type: Full-Time
Subsidiary: Parks & Resorts

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The opportunity

Delaware North Parks and Resorts is seeking a polished, service‑focused Hotel Operations Manager to join our team at The Westin Buffalo in Buffalo, New York—recognized among the top Westin properties based on guest service scores. In this refined, four‑star environment, you will help deliver an elevated experience that blends consistency, personalization, and genuine hospitality. Catering to both business travelers and a loyal base of repeat guests who choose this property week after week, this role is integral to fostering meaningful, lasting relationships and creating a true sense of familiarity and trust.

The Hotel Operations Manager will lead daily hotel operations with a strong focus on detail and presentation, ensuring guest rooms are impeccably prepared and inspected to the highest standards. In partnership with the front office team, you will curate seamless arrival and departure experiences—welcoming guests with warmth, anticipating their needs, and resolving inquiries with professionalism and grace. This role requires a highly organized, poised leader who can multitask effortlessly in a dynamic setting while consistently upholding the elevated service standards synonymous with the Westin brand.

If you’re seeking a dynamic role with opportunities for growth and leadership, apply today and become part of our dedicated hospitality team.

Pay

Minimum – Anticipated Maximum Base Salary: $68,300 – $92,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Assist the General Manager in establishing and implementing objectives, plans, and policies, and financial goals for front desk, housekeeping, and maintenance operations
Schedule, directly supervise, and train front desk, housekeeping, and maintenance team members, ensuring company policies and procedures are followed for excellent customer service and guest experience
Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, employment, and EEO
Handle guest relations and monitor adherence to quality assurance standards

More about you

2 – 5 years’ management experience in a customer service environment
Front desk, housekeeping, or reservation experience is beneficial
Ability to lead, problem solve, and operate in a fast-paced environment
Strong written and verbal communication
No degree required
Must have a valid driver’s license
Proficient computer skills, including Word, Outlook & Excel

Physical requirements

Frequent standing, sitting, bending, lifting, walking, occasionally climbing step ladders, pushing carts, and sitting at a computer
Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties
Occasionally required to lift and/or move up to 50 pounds
Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces

Shift details

Days

Who we are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Front of house manager and chef smiling and walking away from restaurant

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two airport cashiers smiling at each other

Two food of team members in a conference at Delaware North’s global Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Team members collaborating at Delaware North Headquarters

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two Delaware North team members communicating at Delaware North Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

U.S. benefits

Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.

Employee
assistance program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Health, dental, and
vision insurance

For eligible team members

401(k) with up to
4% company match

For eligible team members

Paid time off
and holidays

For eligible team members

Performance
bonuses

For eligible team members

Paid parental
bonding leave

For eligible team members

Employee discounts
(varies by location)

For eligible team members

Weekly
pay

For hourly team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

U.K. benefits

Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay

Casual and hourly team members

Training and
development

with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)

for permanent team members

Favorable pension
contributions

for permanent team members

Employee discounts
and perks

Access to Drewberry App

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DELAWARE NORTH TEAM MEMBER APPLY

Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Hourly benefits

Weekly
pay

For hourly team members

Employee discounts
(varies by location)

For eligible team members

Employee assistance
program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY