Back of House Manager, London Stadium

City, State: Stratford, England
Req ID: 53672

Category: Food & Beverage

Job type: Full-Time
Subsidiary: Sportservice

The opportunity

Delaware North UK is hiring a full-time Back of House Manager to join our team at London Stadium in Stratford, East London. As Back of House Manager, you will be leading the back-of-house areas of the stadium, implementing systems to support the hospitality and culinary teams. If you are ready to manage stadium assets, including managing the budget, analysing stock levels, and forecasting on spend, take a shot at your career with us. Apply today to join our collaborative team.

What we offer

At Delaware North U.K., you’ll be part of a team delivering unforgettable experiences at some of the UK’s coolest events. We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive:

A generous 33-day holiday allowance (including bank holidays)
Favourable pension contributions
Experience working at major sporting events and concerts in 2026, including West Ham United Football Club, UK Athletics Meet, with musical icons taking the stage, and more to come in 2027!

What will you do?

Lead and manage the Back of House operation across the stadium’s kitchens, hospitality areas, concessions, and catering support functions, ensuring all facilities are safe, clean, organised, and fully prepared for service.
Manage, motivate, and develop the Kitchen Porter and Back of House teams, ensuring staffing levels are appropriate to support matchdays, concerts, conferences, and other large-scale events.
Work closely with Head Chefs, Sous Chefs, and culinary teams to ensure all kitchens are correctly set up, stocked, and operationally ready before service, with equipment, deliveries, and support resources in place.
Coordinate the movement, storage, and distribution of food, beverages, equipment, and consumables across multiple kitchens and kiosks throughout the venue.
Ensure all kitchen and service areas maintain the highest standards of cleanliness and organisation before, during, and after events, supporting efficient service delivery and food safety compliance.
Conduct daily and weekly inspections of kitchens, storage areas, loading bays, waste management facilities, and Back of House operational spaces, taking corrective action where required.
Support the recruitment, training, scheduling, and performance management of Kitchen Porters and Back of House team members, working closely with the People Team to meet staffing requirements within budget.
Manage the Back of House equipment and operational budget, including purchasing equipment, controlling stock levels, managing supplier relationships, and monitoring costs.
Ensure all operations comply with current Health & Safety legislation, food hygiene regulations, fire safety requirements, manual handling procedures, licensing laws, and company policies.
Act as a key operational leader on event days, proactively resolving issues and ensuring Back of House teams deliver exceptional support to front-line catering and hospitality operations.

More about you

3+ years’ experience, including experience in a high-volume, logistically challenging environment
Experience managing, guiding, and leading large teams within a high-volume, fast-paced catering or hospitality environment
Knowledge of manual handling
Skills in people management, training, task delegation, written and verbal communication, advanced IT, accounting skills, with experience in purchasing systems, and knowledge of suppliers
Forklift license is beneficial

Physical requirements

Ability to travel to other operational locations when required

Who we are

Delaware North has managed the hospitality services at London Stadium since 2015. Home of the Hammers and UK Athletics, this 60 – 80,000 stadium has been at the centre of world-class events. Starting off hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of elite sporting events and concerts. From Europe’s first MLB Series, IRB 2015 Rugby World Cup matches, annual Athletics events, to artists like Burna Boy, Iron Maiden, Take That, and Metallica, there’s aways something exciting happening at London Stadium.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Front of house manager and chef smiling and walking away from restaurant

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two airport cashiers smiling at each other

Two food of team members in a conference at Delaware North’s global Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Team members collaborating at Delaware North Headquarters

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two Delaware North team members communicating at Delaware North Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

U.S. benefits

Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.

Employee
assistance program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Health, dental, and
vision insurance

For eligible team members

401(k) with up to
4% company match

For eligible team members

Paid time off
and holidays

For eligible team members

Performance
bonuses

For eligible team members

Paid parental
bonding leave

For eligible team members

Employee discounts
(varies by location)

For eligible team members

Weekly
pay

For hourly team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

U.K. benefits

Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay

Casual and hourly team members

Training and
development

with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)

for permanent team members

Favorable pension
contributions

for permanent team members

Employee discounts
and perks

Access to Drewberry App

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Hourly benefits

Weekly
pay

For hourly team members

Employee discounts
(varies by location)

For eligible team members

Employee assistance
program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY