HR Partner Operations, Iconic Multi‑Venue Portfolio
Req ID: 49013
Category: Human Resources
Job type: Full-Time
Subsidiary: Sportservice
Close date: 24/4/2026
The opportunity
Delaware North Australia is seeking an experienced Human Resources Partner – Operations to support our people across an iconic, multi‑site portfolio. Reporting to the Senior Human Resources Manager, this role delivers end‑to‑end operational HR support across Marvel Stadium, TIO Stadium, Victoria Racing Club, BEST, and major Australian airports in Melbourne, Adelaide and Perth. You’ll partner closely with leaders across high‑profile venues, major events and complex, fast‑paced operations.
This is a rare opportunity for a seasoned HR professional who thrives on scale, variety and influence, playing a key role behind the scenes of some of Australia’s most recognised events and experiences. Apply now.
What we offer
At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:
- Opportunities to gain experience and develop your skills at some of Melbourne’s most exciting events and venues
- We’re a team that cares. With a focus on collaboration and support, we bring out the best in each other
- Work at Australia’s most iconic venues and events
- Grow fast and develop new skills, take risks, and make your mark within a global company
What will you do?
- Assist day to day to enable the team to deliver excellence in customer service while optimising a culture of collaboration and team member engagement
- Provide functional advice to operational teams, be the go-to for team member queries, support the embedding HR policies, processes and initiatives and assist in execution of the enterprise and local HR and business strategies
More about you
- Strong HR operations experience in fast‑paced environments
- Proven admin/compliance skills with high attention to detail
- Background in retail, hospitality, manufacturing or FMCG
- HR degree (or related) with ER/IR exposure
- Exceptional communication and stakeholder management
- Skilled in coaching managers, delivering HR projects and high‑quality work
The application period will close on 24/04/2026, unless a successful qualified candidate is identified sooner.
Who we are
Marvel Stadium is one of Melbourne’s premier destinations for sport and entertainment, with an impressive capacity of 53,000. This world-class venue hosts a range of events year-round, including Australian Football League fixtures, A-League matches, cricket tournaments, and major concerts featuring international artists. Beyond the action on the field, Marvel Stadium offers state-of-the-art facilities, retail food outlets, premium dining options, corporate suites, and multipurpose function spaces for private events and conferences. With its retractable roof and cutting-edge technology, the stadium delivers an unforgettable experience for fans and guests alike, making it a hub of excitement in the heart of the city.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.
Based on a foundation of family and hospitality
When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.
Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.
Find connection, purpose, and growth at Delaware North.
Based on a foundation of family and hospitality
When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.
Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.
Find connection, purpose, and growth at Delaware North.
U.S. benefits
Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.
Employee
assistance program
For eligible team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Paid time off
and holidays
For eligible team members
Performance
bonuses
For eligible team members
Paid parental
bonding leave
For eligible team members
Employee discounts
(varies by location)
For eligible team members
Weekly
pay
For hourly team members
U.K. benefits
Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.
Competitive
weekly pay
Casual and hourly team members
Training and
development
with Attensi, our award-winning training app
33-day holiday allowance
(including bank holidays)
for permanent team members
Favorable pension
contributions
for permanent team members
Employee discounts
and perks
Access to Drewberry App
Benefits
Food and beverage
discounts
Reward and
recognition program
Training and
development
Backing of a
global company
Flexible work
schedule
Employee assistance
program
Hourly benefits
Weekly
pay
For hourly team members
Employee discounts
(varies by location)
For eligible team members
Employee assistance
program
For eligible team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Salary benefits
Employee
assistance program
For all team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Paid vacation days and holidays
For eligible team members
Performance
bonuses
For eligible team members
Paid parental
bonding leave
For eligible team members
Employee discounts
(varies by location)
For eligible team members
Casual benefits
Competitive
weekly pay
Training and
development
Flexible work
schedules
Work at some of the world’s coolest venues
Permanent benefits
33-day holiday allowance
(including bank holidays)
Favourable pension
contributions
Employee discounts
and perks
Training and
development
Benefits
Food and beverage
discounts
Reward and
recognition program
Training and
development
Backing of a
global company
Flexible work
schedule
Employee assistance
program
Salaried benefits
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Employee assistance
program
For all team members
Time off
and holidays
For eligible team members
Referral
bonuses
For eligible roles
Paid parental
bonding leave
For eligible team members
Hourly benefits
Weekly
pay
For hourly team members
Employee discounts
(varies by location)
For eligible team members
Employee assistance
program
For eligible team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Salaried benefits
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Employee assistance
program
For all team members
Time off
and holidays
For eligible team members
Referral
bonuses
For eligible roles
Paid parental bonding leave
For eligible roles
Hourly benefits
Weekly
pay
For hourly team members
Employee discounts
(varies by location)
For eligible team members
Employee assistance
program
For eligible team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Salaried benefits
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Employee assistance
program
For all team members
Time off
and holidays
For eligible team members
Referral
bonuses
For eligible roles
Paid parental
bonding leave
For eligible team members
Hourly benefits
Weekly
pay
For hourly team members
Employee discounts
(varies by location)
For eligible team members
Employee assistance
program
For eligible team members
Referral
bonuses
For eligible roles
Flexible work
schedules
For all team members
Training and
development
For all team members
Salaried benefits
Health, dental, and
vision insurance
For eligible team members
401(k) with up to
4% company match
For eligible team members
Employee assistance
program
For all team members
Time off
and holidays
For eligible team members
Referral
bonuses
For eligible roles
Paid parental
bonding leave
For eligible team members
Team member life
A job at TD Garden means being in on the action at one of Boston’s most iconic venues. With a seating capacity of nearly 20,000, TD Garden hosts unforgettable events, from Boston Bruins and Celtics games to major concerts and live entertainment. When you’re serving up game-day energy and helping fans have an amazing experience, your days are fast-paced, exciting, and full of variety.
Team member journeys
Jill’s story
Vice President of Loyalty and Guest Engagement, Gaming
Jill started her Gaming career 25 years ago as a slot attendant and later Delaware North’s first Gaming marketing ambassador, rejoining the company in 2021 before two promotions led to her current vice president role.
2000 to 2005
2005 to 2007
September 2021
July 2022
December 2023
Madeline’s story
Senior Analyst
After being hired as a front desk agent at the Westin, Madeline sought out mentorship from company leaders and quickly worked her way up to manager, then director, before landing herself a corporate senior analyst role.
April 2017
December 2017
October 2018
February 2022
August 2024
Becki’s story
Concessions Chef
Starting as a prep cook, Becki was promoted to a restaurant supervisor and then concessions chef in her first year. By her third year, she was a certified sous chef.
March 2016
March 2017
March 2017 to present
March 2019
March 2023 to present
Yuhi’s story
Director of Culinary
After working as a line cook and then sous chef, Yuhi left to pursue other interests before returning as an executive chef and being promoted to a director position.
(Rockefeller Center)
October 2003
May 2005
(Rockefeller Center)
April 2012
Morimoto Asia Orlando
January 2016
Patina Orlando
June 2022
Francesco’s story
Boxes Manager, Emirates Stadium
After Francesco helped alleviate issues as a stadium box waiter, he was given new challenges and promotions leading up to his current role as boxes manager.
2009 to 2010
2010 to 2013
2013 to present
Nicola’s story
Business Support Manager, Wembley Stadium
Starting with the eventual goal of becoming a full-time boxes manager at Wembley Stadium, Nicola successfully worked her way up from private box waiter.
February 2012
August 2013
March 2014
March 2015
September 2016
January 2017
August 2019
September 2023 to present
Yolen’s story
Yolen was a casual supervisor for only a couple months before she was offered a full-time functions manager position and then moved on to Human Resources, where she’s currently head of Human Resources services & solutions for Australia and New Zealand.
2009
2009
2010
2011
2012
2023
Nicole’s story
Nicole’s journey began as head chef at Box Hill Tafe in 2003. After several upward transitions working in different areas, she landed her current role as manager procurement systems based at the Australia head office.
February 2003
October 2004
December 2005
November 2012
April 2013
July 2017
March 2020
Jesica’s story
HR Manager, Globe Life Field, Arlington, TX
Jesica started as a seasonal retail cashier before being hired as HR operations partner and then promoted to HR manager only two months later.
March 2013
March 2021
May 2021
Shawn’s story
VP of Operations, Atlanta, GA
Shawn started as a general manager before moving to various positions around the country, working at Rangers Ballpark, Jacobs Field, and more before his current promotion to vice president of operations for Sportservice.
1994-1998
1998
1998-2001
2001-2002
2002-2015
2015-2018
2018-present
Casey’s story
Vice President of Operations, Sportservice
Casey’s 20-year career at Delaware North has progressed from assistant concessions manager at Globe Life Field to vice president of operations, where Casey now oversees multiple Sportservice locations across the U.S.
2004 to 2006
2006 to 2008
2008 to 2010
2010 to 2013
2013 to 2015
2015 to 2025
2025
Kim’s story
General Manager, Wheeling Island Hotel-Casino-Racetrack, Wheeling, WV
Kim forged a path from marketing coordinator to president and general manager, stepping up to additionally oversee Mardi Gras Casino & Resort for a period after it was acquired.
June 2003 to January 2006
February 2006 to July 2007
August 2007 to November 2012
November 2012 to May 2016
April 2018 to 2021
June 2016
Philip’s story
Director of Gaming, Mardi Gras Casino & Resort, Cross Lanes, WV
Philip’s journey began as IT director for Mardi Gras Casino & Resort, where he was promoted and served in various roles before landing in his current table games director position.
May 2000
November 2000
2022
2022
Amanda’s story
Assistant General Manager, TD Garden, Boston, MA
Beginning her career as a bartender/supervisor in Nashville, it wasn’t long before Amanda worked her way up to assistant general manager in Boston.
July 2014
March 2017
September 2018
March 2022
May 2024
Amela’s story
Vice President, Human Resources, Boston Bruins, Boston, MA
Starting out as a Human Resources manager in 2012, Amela Vautour then became director of Human Resources for TD Garden and worked at our North Australia and New Zealand office before ending up as vice president, Human Resources, for our Boston division.
June 2012
August 2016
August 2018
October 2020
February 2023
Matthew’s story
Executive Sous Chef, Tenaya at Yosemite, Fish Camp, CA
Starting as a line cook in Yosemite National Park, Matthew completed a training program and worked positions in various divisions and locations before landing back at Yosemite as a Tenaya sous chef.
March 2015
August 2017
August 2017
January 2018
July 2018
February 2019
July 2019
April 2021
Erin’s story
General Manager, Yellowstone General Stores, West Yellowstone, MT
Erin started as a summer intern before working her way up through several managerial roles to her current position as general manager.
Summer 2008
May 2009
December 2009
December 2010
March 2013
January 2015
February 2018
December 2020
Culinary life
If you’re looking to build or take your culinary career to the next level, Delaware North is the place for you. You’ll learn from the best-in-class chefs who will give you the tools, experience, and opportunity to grow your career. Watch the above videos to learn more about culinary life at Delaware North, including a video about our CHEFS® (Culinary & Hospitality Excellence for Future Success) program that provides hands-on executive chef mentorship and training for U.S. emerging culinarians.
UK locations overview
Get excited. Working in one of the world’s coolest venues hardly feels like work at all. Between great teammates and the roar of the crowd, the atmosphere is electric with a job at a famous stadium or other iconic locations in London or Derby. Looking to be in the middle of the action? You’re in the right place.
Australia and New Zealand locations
Working in one of our Australia or New Zealand locations means joining a hardworking team at some of the region’s most thrilling venues. From the excitement of Marvel Stadium and Melbourne Cricket Club to the luxury of Lizard Island and Mindil Beach Casino Resort to the buzz of Auckland Airport, the opportunities are endless. Every day brings something new in these incredible places.
Working at a Sportservice location means being at the heart of the action in some of the most famous venues across the country. Between iconic national and major league ballparks, stadiums, arenas, fields, and courts, every experience brings something new — whether you’re delighting guests at epic games or concerts.
The Sportservice life
If you love sports, you’ll love the chance to serve excited fans in the suites, work behind the scenes, or manage concessions. Each day promises the fun and excitement of a thrilling game, match, concert, or other special event. Be part of a team that delivers memorable experiences in fast-paced, dynamic environments — excitement guaranteed.
Who doesn’t want a job with a view? Our Parks & Resorts locations offer the chance to work in some of the world’s most iconic settings. Between Yellowstone, the Grand Canyon, Sequoia, the Rockies, and so many more, each day brings a new opportunity to explore. Whether you’re at Tenaya at Yosemite or Westin Buffalo, discover unique experiences, cool jobs, and unforgettable memories. Start your next journey here.
The Parks & Resorts life
Life’s an adventure — and that’s especially true working in our Parks & Resorts division. Whether surrounded by the stunning views of Niagara Falls or the serene beauty of Shenandoah, our team members’ days are filled with wonder and excitement. Watch the videos for a glimpse of what it’s like to work in these incredible locations. From unforgettable moments to breathtaking scenery, it’s more than just a job.
UK team member life
Life here
Serving fans at the AFL Grand Final. Offering a warm welcome at Auckland Airport. Sharing the beauty of the Great Barrier Reef at Lizard Island. Delaware North team members in Australia and New Zealand help create unforgettable moments every day. Be part of a team dedicated to making each guest experience truly exceptional across world-class airports, stadiums, resorts, and casinos.
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