General Manager, EverBank Stadium

City, State: Jacksonville, FL
Req ID: 55586

Category: General Management

Job type: Full-Time
Subsidiary: Sportservice

The opportunity

Delaware North Sportservice is seeking an accomplished hospitality leader to serve as General Manager at EverBank Stadium in Jacksonville, Florida. In this highly visible leadership role, you will lead the overall hospitality operation for Jacksonville Jaguars games, concerts, and major events, with responsibility for concessions, premium clubs, luxury suites, and catering.

This is an opportunity to lead a complex, high volume stadium operation while strengthening Delaware North’s longstanding partnership with the Jacksonville Jaguars. As the organization looks toward the Stadium of the Future, the General Manager will play a pivotal role in shaping the future of hospitality at the venue, bringing together exceptional leadership, operational excellence, financial performance, and an elevated guest experience.

The ideal candidate is a strategic and passionate leader who knows how to build high performing teams, develop strong client relationships, and create memorable experiences for fans and guests. You will have significant ownership of the operation, including people, financial performance, service standards, operational strategy, and the continued evolution of the guest experience.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Provide strategic leadership and overall direction for all food and beverage operations, including concessions, premium clubs, luxury suites, and catering
Serve as a trusted partner to the Jacksonville Jaguars, building a strong client relationship through proactive communication, collaboration, operational excellence, and financial accountability
Lead, develop, and inspire a high performing management team while fostering a culture centered on hospitality, accountability, teamwork, and continuous improvement
Oversee team members and ensure staffing strategies effectively support operational needs, guest satisfaction, and profitability
Drive financial performance through effective budgeting, forecasting, cost management, pricing strategies, labor management, inventory controls, and operational planning
Identify opportunities to enhance the fan and guest experience through innovation, service improvements, food and beverage offerings, and operational efficiencies
Play a key leadership role in preparing the hospitality operation for the Stadium of the Future and ensuring operational strategies support the long-term vision for the venue
Develop and maintain strategic vendor partnerships that support quality, consistency, innovation, and operational performance
Ensure the highest standards of food quality, safety, sanitation, facility maintenance, and overall presentation across the operation
Maintain compliance with federal, state, and local regulations as well as company standards related to alcohol service, OSHA, employment practices, payroll, and EEO requirements
Establish systems and controls that support accurate financial reporting, cash handling, inventory management, payroll, and overall operational accountability

More about you

Bachelor’s degree in business management, hospitality management, or a related field preferred
7 to 10 years of progressive leadership experience within high volume food and beverage, hospitality, or contract foodservice operations
Proven experience leading a large-scale food and beverage operation within a major sports or entertainment venue, ideally with annual revenues exceeding $50 million
Experience successfully opening, renovating, or transitioning a major sports or entertainment venue is highly preferred
Strong financial acumen with demonstrated experience managing budgets, forecasts, labor, expenses, and overall operating performance
Proven ability to build, develop, and lead high performing management teams in complex, fast paced environments
Strong client relationship management skills with the ability to build credibility and collaborate with senior stakeholders
Experience supporting sustainability initiatives within a large-scale hospitality or venue environment
Strong project management, communication, and organizational skills with the ability to lead through significant operational change

Shift details

Days
Evenings
OT as needed

Who we are

Delaware North operates concessions and premium dining at EverBank Stadium since dating back to 2016. The 67,164-seat venue is home to the NFL’s Jacksonville Jaguars. We’re known for offering imaginative food and beverage items that celebrate the team including teal-colored buns and ice cream.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Front of house manager and chef smiling and walking away from restaurant

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two airport cashiers smiling at each other

Two food of team members in a conference at Delaware North’s global Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Team members collaborating at Delaware North Headquarters

Based on a foundation of family and hospitality

When the Jacobs family started their humble popcorn and peanuts stand more than a century ago, they had no idea the venture would grow into one of the world’s largest privately owned hospitality companies. Delaware North has thrived for three generations, serving guests at iconic venues worldwide through innovation, integrity, and dedication.

Two Delaware North team members communicating at Delaware North Headquarters

Our team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

U.S. benefits

Every team member has the right to feel comfortable, safe, and secure at work. See what your Delaware North benefits package includes.

Employee
assistance program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Health, dental, and
vision insurance

For eligible team members

401(k) with up to
4% company match

For eligible team members

Paid time off
and holidays

For eligible team members

Performance
bonuses

For eligible team members

Paid parental
bonding leave

For eligible team members

Employee discounts
(varies by location)

For eligible team members

Weekly
pay

For hourly team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

U.K. benefits

Work at some of the coolest venues in the U.K. and the world, and feel safe and secure while you do what you love.
See what your Delaware North benefits include.

Competitive
weekly pay

Casual and hourly team members

Training and
development

with Attensi, our award-winning training app

33-day holiday allowance
(including bank holidays)

for permanent team members

Favorable pension
contributions

for permanent team members

Employee discounts
and perks

Access to Drewberry App

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Benefits

Food and beverage
discounts

Reward and
recognition program

Training and
development

Backing of a
global company

Flexible work
schedule

Employee assistance
program

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY

Hourly benefits

Weekly
pay

For hourly team members

Employee discounts
(varies by location)

For eligible team members

Employee assistance
program

For eligible team members

Referral
bonuses

For eligible roles

Flexible work
schedules

For all team members

Training and
development

For all team members

Apply Now

DELAWARE NORTH TEAM MEMBER APPLY